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TERMS OF SERVICE (effective from 01.11.2023)

Scope and Definitions

  • These service terms apply to the provision of charging services by OÃœ Plugfree (Service Provider) to users of electric vehicles (Customers).
  • Electric Vehicle – a vehicle equipped with a power unit having at least one energy converter that is not peripheral, along with an electrically rechargeable energy storage system that can be charged from an external source (Directive 2014/94/EU of the European Parliament and of the Council of 22 October 2014).
  • Charging Station is a unit consisting of one or several charging points where rechargeable vehicles can be charged.
  • Charging Service is a service provided by the charging service seller to the electric vehicle user, allowing the user to utilize charging points and services.
  • Charging Points are slow and fast charging points enabling direct charging of an electric vehicle at a maximum power of up to 22 kW (alternating current regular charging point) or with a power of over 20 kW (direct current fast charging point).

Use of Electric Vehicle Charging Service and Payment

The electric vehicle charging service can be accessed by logging into the Plugfree PWA (Progressive Web App) application. The provided electric vehicle charging service is offered by OÜ Plugfree reg. no. 16086914. AS LHV PANK is the partner for card payments. The Customer pays the applicable fee for using the charging service at that time. The current applicable service fees are presented in the Plugfree mobile application and associated internet pages.

Refund of Fees

The Customer has the right to interrupt the charging service at any time. In such a case, the money will not be refunded to the Customer but will be retained as an unused balance on the Customer's created Plugfree user account ('Account Balance'). The Service Provider will retain the Customer's unused funds for one year. If the Customer has not replenished their account balance or used the Service Provider's charging service within a year, the Customer's account balance will be reset to zero. The Customer has no right to demand a refund of the unused amount.
The Customer has the right to lodge a complaint with the Service Provider within two months from the date of identifying a deficiency, by sending an email to plugfree@plugfree.eu. The Service Provider will respond to the Customer's communication in writing or in a form that allows written reproduction within 15 days.

Limitation of Liability

The Service Provider is not liable for any faults, delays, or errors that may occur in the provision of the charging service, nor for the smoothness of service utilization or other technical identification tools' malfunctioning, or any damages caused by problems related to the use or functionality of the charging service. The Service Provider is not liable for unrealized services resulting from the work of third parties or interruptions in work (e.g., malfunctions of a cooperative partner's bank). The members of the Service Provider's management board and employees are not liable for damages that may arise to the Customer due to the use of the Plugfree mobile application and/or card payment acceptance service of the bank/payment institution, including: direct or indirect financial loss; loss of income; business loss, orders, business value, reputation loss that may arise from the interruption of business activities; data loss or inaccuracy; any other damage.
Customer's Obligations and Interruption of Charging Service Provision
The Service Provider offers the charging service for common use in compliance with the applicable rules at the installation site of the charging stations (e.g., opening hours of the installation site, sanitary, fire safety, security, safety rules, and safety technology rules related to the operation of electrical equipment).
The Customer is obliged to:
  • carefully use the charging station according to its purpose, considering the interests of other customers;
  • vacate the charging point and the parking area designated for charging service after service consumption;
  • adhere to the sanitary, fire safety, security, safety rules at the installation site of the charging station, and safety technology rules related to the operation of electrical equipment.
The Service Provider has the right to temporarily interrupt the provision of the charging service without prior notice for necessary maintenance and upgrade operations. Additionally, the charging service may be interrupted for managing the energy system and electricity balance, ensuring the quality of power supply, or other similar operations.

Changes

The Service Provider has the right to change the service terms, price list, and technical conditions of the service. Changes to the service terms come into effect after they have been made available to the Customer through the Plugfree mobile application or the OÜ Plugfree website, and the Customer subsequently continues to use the services through the Plugfree mobile application. When changing the service terms, the modified version will be posted on the website https://plugfree.eu/.

Disputes

The Service Provider and the Customer (hereinafter referred to as the Parties) undertake to resolve all issues through negotiations. If a dispute cannot be resolved, the Parties may refer the matter to the Harju County Court.
These service terms are governed by the laws of the Republic of Estonia.

Contact Us

The Service Provider aims to offer the highest service quality to all Customers; hence, the Service Provider monitors feedback provided by Customers through the charging station management system regarding the service received at the charging stations.
If you have any questions, suggestions, or complaints regarding the service terms, please contact us via email at plugfree@plugfree.eu.